This Custom Order Return Policy applies to all customers worldwide!
Natural human hair products cannot be the same in every order. It varies, because it is 100% natural. Use of such products is always a Trial & Error routine. We are not responsible for any problems with the products you purchase that might happen after or during installation, coloring, wearing, maintenance, removal or any use whatsoever!
NATURAL COLORS ARE SUBJECT TO VARIATIONS. SINCE OUR HAIR IS IN ITS NATURAL STATE, IT CAN BE EASILY HIGHLIGHTED OR COLORED BY A PROFESSIONAL HAIRDRESSER, HOWEVER, PLEASE SEE PICTURES OF NATURAL COLORS ON PRODUCT PAGES TO HAVE AN IDEA OF MOST COMMON COLOR TONES.
All Sales are FINAL!
No Returns. No Exchanges. No Refunds.
No Exceptions!
SHIPPING TERMS
WE ARE UNITED STATES BASED MANUFACTURER. WE SHIP WORLDWIDE FROM CALIFORNIA, USA
ALL ORDERS MUST BE PRE-PAID
PRICES LISTED ON OUR WEBSITES AND OFFERED DISCOUNTS ARE SUBJECT TO CHANGE WITHOUT NOTICE
OUR PRODUCTS ARE CUSTOM MADE TO ORDER. NO CANCELATIONS ALLOWED. PRODUCTION TIME BEFORE THE ORDER IS READY TO SHIP IS INDICATED ON EVERY PRODUCT PAGE. PRODUCTION TIME MAY VARY DEPENDING ON THE PRODUCT
ORDERS CAN BE CANCELLED WITHIN 24 HOURS FROM THE TIME OF ORDER PLACEMENT. CANCELLED ORDERS WILL BE REFUNDED MINUS TRANSACTION FEES FOR THE ORDER!
IF CUSTOMER CANNOT BE REACHED FOR CUSTOM ORDER SPECIFICATIONS CLARIFICATION, THE ORDER WILL BE CANCELLED AND REFUNDED EXCEPT FOR TRANSACTION FEES!!! ORDER PAYMENT TRANSACTION FEES WILL NOT BE REFUNDED!!!
ORDERS THAT CONTAIN MULTIPLE ITEMS WITH DIFFERENT PRODUCTION TIMES WILL BE SHIPPED WITHIN THE TIME FRAME OF THE ITEM THAT HAS THE LONGEST TURNAROUND TIME
WE SHIP EXCLUSIVELY WITH FEDEX EXPRESS SERVICES, AND WILL MAKE EVERY EFFORT TO DELIVER YOUR ORDER TO YOU A.S.A.P.
SHIPPING CHARGES WILL BE SHOWN IN THE SHOPPING CART AND MAY VARY DEPENDING ON DESTINATION AND SERVICE CHOSEN
SIGNATURE ON DELIVERY IS A MUST
UPS ANS FEDEX DO NOT DELIVER TO P.O. BOXES
ORDERS THAT ARE SHIPPED TO COUNTRIES OUTSIDE OF THE UNITED STATES MAY BE SUBJECT TO IMPORT TAXES, CUSTOMS DUTIES AND FEES LEVIED BY THE DESTINATION COUNTRY. THE RECIPIENT OF AN INTERNATIONAL SHIPMENT MAY BE SUBJECT TO SUCH IMPORT TAXES, CUSTOMS DUTIES AND FEES, WHICH ARE LEVIED ONCE A SHIPMENT REACHES YOUR COUNTRY. ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE MUST BE BORNE BY THE RECIPIENT; WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT WHAT THEY MAY BE. CUSTOMS POLICIES VARY WIDELY FROM COUNTRY TO COUNTRY; YOU SHOULD CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION. WHEN CUSTOMS CLEARANCE PROCEDURES ARE REQUIRED, IT CAN CAUSE DELAYS BEYOND OUR ORIGINAL DELIVERY ESTIMATES. WE ARE NOT RESPONSIBLE FOR CUSTOMS ACTIONS OUTSIDE THE UNITED STATES!!!
If there are any questions regarding these policies, you may contact us using the information below: